We rely on timely, accurate, and secure shipping on a daily basis; therefore, we have partnered with shipping carriers that we trust to do the job correctly. In the rare case of receiving an item that has been damaged during transit, it is your responsibility to note any and all damage on the Bill of Lading (BOL), upon delivery.
You will also be responsible for filing a freight claim with the carrier. We will do everything we can on our part, to be an advocate on your behalf and assist in negotiating with the carrier to correct the situation.
In the rare case of a lost shipment, please notify us if you have not received your order in a timely manner. We stock most items that we advertise and sell, and pride ourselves on prompt, accurate shipments. If your order has been lost in transit, we will work with the carrier to find it. Please give us up to two weeks to notify the carrier of the issue and to locate your order. If after exhausting all avenues and verifying with the carrier that your order is indeed lost, we will reship your order to you at no cost.
