Base Shipping Coverage: Our standard shipping is included in the purchase price and covers delivery to business addresses or freight depots/terminals within the contiguous United States (Lower 48) Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming. This does not encompass residential deliveries, lift gate services, limited access areas or shipments to Alaska, Hawaii, or international destinations.
Business Deliveries Explained: To qualify as a “business” delivery site for freight carriers, the location must have fixed operating hours, staffed during these hours, and the ability to safely offload items with a dock on the premise. Farms or Home Businesses do not meet this criteria to qualify.
Additional Shipping Services: Deliveries to residential addresses, farms, churches, schools, construction sites, locations with gate codes, or other specified locations incur extra charges. These costs will be communicated and billed separately prior to shipping.
Estimated delivery times are provided as a guide. Actual delivery may vary due to factors beyond our control, including carrier delays or unforeseen circumstances. Once your order is shipped, the transit time is managed by the carrier and may differ from the initial estimate.
Special Shipping Needs? If your shipping requirements fall outside our base coverage, including destinations in Alaska, Hawaii, Canada or abroad, please inform us. We’ll provide you with a customized shipping quote.
Freight Carrier Services: While freight carriers sometimes provide courtesy calls before delivery, this is not a guaranteed service. To avoid redelivery fees, please ensure someone is available at the delivery address during the scheduled time. Redelivery fees, if incurred, will be charged to you. For palletized items, you’ll need to provide equipment with sufficient lifting capacity for unloading. Lift-gate service is not included but can be added for an extra charge, which will be billed to you. Please note that carrier fees for unloading assistance, if required, will also be billed to you. If required, lift gate services are available at an additional fee ranging between $50-$125. It’s essential for someone to be present to unload pallets, as unattended deliveries may lead to extra charges.
Tax Information: Purchases shipped within Minnesota or picked up at our warehouse are subject to state sales tax, unless exempt. Sales tax is not applied to orders shipped outside Minnesota. We will need an exemption form to process a refund of any tax paid.
Freight Damages and Lost Shipments
Damage During Transit: If your item arrives damaged, it’s crucial to note the damage on the Bill of Lading (BOL) upon delivery. You’re also responsible for filing a claim with the freight carrier. Rest assured, we will support you by advocating with the carrier to resolve the issue.
Lost Shipments: If your order doesn’t arrive as expected, please contact us. We pride ourselves on prompt, accurate deliveries and will collaborate with the carrier to locate your order. Allow us up to two weeks for this process. Should the carrier confirm the loss, we will reship your order at no additional cost to you.
